Terms of Purchase

These Terms of Purchase apply to purchases made through thriiveelle.com (the “Website” or “Store”).

The Thriiveelle online store is operated by Nanjing Youkeshu Information Technology Co., Ltd. (“Thriiveelle,” “Company,” “we,” “us,” or “our”).

When you purchase a product or service through the Website, your transaction is also subject to our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

By completing a purchase, you agree to the terms that apply to that transaction.

General Purchase Conditions

These Terms form part of the agreement between you and Nanjing Youkeshu Information Technology Co., Ltd. when you place an order through Thriiveelle.

By submitting an order, you confirm that:

You meet the legal age requirement applicable to binding purchases in your jurisdiction;
You have the legal capacity and authority necessary to enter into the transaction; and
You are legally permitted to purchase and receive the products or services included in your order.

Products and services purchased through thriiveelle.com must be obtained and used in accordance with these Terms and any laws or regulations that apply to you.

You are responsible for reviewing requirements that may apply to the use, delivery, importation, or possession of a product in your location, except where responsibility cannot legally be transferred to the customer.

Customer-service communications, including email correspondence, telephone communications, or other interactions with us, may be retained where legally permitted and reasonably necessary for purposes such as customer support, security, recordkeeping, dispute resolution, or service quality.

Privacy and Personal Information

Our Privacy Policy explains how personal information may be collected, used, stored, shared, and otherwise processed in connection with thriiveelle.com.

Information provided through checkout, customer service, email communications, or other permitted interactions will be handled in accordance with our Privacy Policy and applicable legal requirements.

We may update the Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The current version will be made available through thriiveelle.com.

Where permitted by law, continued use of the Website after an updated Privacy Policy becomes effective will be subject to the revised version.

Purchases and Order Management

Order Review and Acceptance

Orders may be reviewed before they are accepted for fulfillment.

In certain situations, we may be unable to complete an order or may need to cancel it. Examples may include:

A product becoming unavailable;
A significant pricing or listing error;
Payment authorization being declined or unsuccessful;
Missing or inaccurate customer information;
Suspected fraud or unauthorized activity;
Delivery restrictions; or
Other circumstances that reasonably prevent us from fulfilling the order.

Where appropriate, we may ask for additional information in order to verify an order or confirm purchaser details before fulfillment.

If an order cannot be completed after payment has already been successfully collected, the applicable amount will generally be returned to the original payment method.

Where permitted by applicable law, we may also correct or update:

Product listings;
Descriptions;
Specifications;
Prices;
Promotional information;
Availability information; or
Other Website content.

Any correction affecting an order that has already been accepted will be handled in accordance with applicable law and our published store policies.

Product Information

We make reasonable efforts to provide useful and accurate information about products and services offered through thriiveelle.com.

Product pages may include information such as descriptions, images, dimensions, materials, features, specifications, and available variations.

Minor inaccuracies or reasonable differences may occasionally occur.

If a product you receive is materially different from its stated description, any applicable rights or remedies will be handled under our Return & Refund Policy and applicable consumer-protection law.

The Website may also provide quick-view functions or other shopping tools that allow customers to see limited product information without opening the complete product page.

These features are intended for convenience.

Where additional information is available on the full product page, we recommend reviewing it before submitting an order.

Prices and Promotional Information

We seek to display product prices accurately.

However, technical, administrative, or listing errors may occasionally result in an incorrect price being shown.

If a product has been displayed at a materially incorrect price, we may, where permitted by law, correct the error or decline or cancel the affected order.

If payment has already been successfully collected for an order that is subsequently cancelled because of a material pricing error, the applicable amount will generally be refunded to the original payment method.

Product prices, availability, discounts, and promotional offers may change from time to time unless otherwise expressly stated.

Availability, Processing and Delivery

Product availability displayed on the Website is based on the inventory information reasonably available to us at the time.

Inventory may change after an order is submitted and before fulfillment is completed.

After successful payment confirmation, orders are generally prepared within:

Up to 5 business days

Following dispatch, estimated standard delivery to eligible United States addresses is:

10–20 business days

Our current standard shipping arrangement is:

Orders of $39.00 USD or more:
$3.99 USD Standard Shipping

For orders below $39.00 USD, the applicable shipping option and charge will be displayed during checkout before the order is submitted.

Delivery estimates begin after dispatch and do not include the processing period.

Processing or delivery may occasionally be affected by circumstances including:

Inventory changes;
Carrier operations;
Severe weather;
Public holidays;
Transportation disruptions;
Delivery destination;
Fulfillment limitations; or
Other unexpected logistics circumstances.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates.

If a product becomes unavailable after an order has been submitted, we may take appropriate action depending on the circumstances, including:

Contacting you about the unavailable item;
Removing the unavailable product from the order;
Issuing an applicable refund; or
Offering another available solution.

Products that are no longer available may also be removed from the Website.

For complete delivery conditions, please review our Shipping Policy.

Product-Specific Considerations

Products offered through Thriiveelle may not always be identical to similar products sold through other retailers, countries, or markets.

Depending on the particular product and destination:

Manufacturer warranties may only apply where expressly stated;
Certain manufacturer support services may not be available in every location;
Instructions, manuals, packaging, or safety information may not be provided in every language;
Packaging or labeling may vary between fulfillment locations or markets; and
Electrical products may require compatibility with local voltage, plug types, or technical standards.

Before purchasing, customers should review the information available on the relevant product page and determine whether the product is suitable for their intended use.

Where technical, import, electrical, safety, or regulatory requirements apply in the destination jurisdiction, customers are responsible for complying with such requirements to the extent permitted by applicable law.

Nothing in this section removes or limits mandatory product-safety rights or consumer protections that apply to a purchase.

Taxes and Government Charges

Orders may be subject to taxes, duties, customs charges, or other government-imposed fees depending on the destination and applicable law.

These amounts may include:

Sales tax;
Use tax;
Value-added tax (VAT);
Import duties;
Customs fees; or
Other legally applicable charges.

Where a tax or other charge is collected directly through checkout, the applicable amount will normally be displayed before you complete the purchase.

Where additional charges are imposed separately by customs authorities, carriers, or government agencies, responsibility for those amounts will be determined in accordance with applicable law.