Shipping Policy
Thank you for choosing Thriiveelle.
Thriiveelle is owned and operated by Nanjing Youkeshu Information Technology Co., Ltd.
This Shipping Policy explains how orders placed through thriiveelle.com are processed, shipped, and delivered. It also provides information about shipping charges, delivery estimates, tracking, fulfillment arrangements, address corrections, and assistance with delayed or missing packages.
Processing Your Order
Once payment has been successfully completed, we generally require:
Up to 5 business days
to prepare an order for shipment.
Business days do not include weekends or public holidays.
Orders submitted outside regular business days will normally begin processing on the next available business day.
In some circumstances, preparation may take additional time, particularly during:
- Promotional or high-volume sales periods;
- Public holidays;
- Unusually high order volumes;
- Temporary fulfillment delays; or
- Other operational disruptions.
When your order has been dispatched, we will normally send a shipping confirmation email containing the available tracking information.
Where We Deliver
At present, Thriiveelle ships to eligible addresses within the United States only.
Our standard checkout is currently configured for U.S. delivery.
Shipping availability may depend on factors such as carrier coverage, the delivery location, product-related restrictions, or other logistical limitations.
If we are unable to ship an order to the address provided, we may contact you using the information associated with your purchase.
Standard Shipping Rate
Our current standard U.S. shipping option is:
Orders of $39.00 USD or more:
$3.99 USD Standard Shipping
Estimated transit time after dispatch:
10–20 business days
The shipping method and applicable charge available for your order will be displayed during checkout before payment is completed.
For orders that do not meet the $39.00 USD threshold, please refer to the shipping options and charges displayed at checkout.
Estimated Delivery Time
After dispatch, standard delivery within the United States generally takes approximately:
10–20 business days
This estimate applies to the transportation period only and does not include the order-processing time described above.
Delivery dates are estimates rather than guaranteed arrival dates.
Actual delivery times can vary due to factors such as:
- Carrier schedules;
- Destination location;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions; or
- Unexpected logistics events.
If your shipment is taking considerably longer than expected, please contact our support team.
Where Orders May Be Fulfilled
Orders may be processed through our own fulfillment arrangements or through third-party warehouses and logistics partners.
The fulfillment location used for an order can vary depending on:
- Product availability;
- Inventory location;
- Warehouse capacity;
- Logistics arrangements; and
- Shipping destination.
Because of this, products may be shipped from different locations, and the address shown as the shipment origin may not match our registered company address.
Thriiveelle does not represent that every order is shipped from the registered address of Nanjing Youkeshu Information Technology Co., Ltd. or from a warehouse located in the United States.
The use of third-party fulfillment providers does not alter the terms of our Shipping Policy or Return & Refund Policy.
Tracking Your Shipment
Once an order has been handed over for shipping, we will normally send available tracking information to the email address provided during checkout.
Depending on the shipment, this may include:
- A tracking number;
- Carrier information; and
- A tracking link or other tracking instructions.
Tracking information may not become active immediately. Please allow time for the carrier to receive and scan the shipment.
It is also possible for tracking updates to temporarily pause while a package continues to move through the carrier's network.
If Your Order Is Delayed
If your tracking information has not changed for an unusually long period or your shipment appears significantly delayed, please contact:
When contacting us, please provide:
- Your order number; and
- Your tracking number, if available.
We will review the available shipment information and may assist with a carrier inquiry or another appropriate next step depending on the circumstances.
Packages That May Be Lost in Transit
If you believe your shipment has been lost before delivery, please contact us at:
Please include your order number and any available tracking details.
We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
Depending on the outcome of the investigation and the circumstances involved, an appropriate resolution may include a replacement, eligible refund, or another suitable solution.
Tracking Says Delivered but the Package Is Missing
If the carrier indicates that your package has been Delivered but you cannot find it, we recommend checking:
- Around the delivery location;
- With other household members;
- With nearby neighbors, where appropriate;
- With reception, concierge, or building management, if applicable; and
- Any delivery photos, notices, or carrier instructions.
If you are still unable to locate the shipment, contact:
We will review the available delivery information and assist with determining an appropriate next step.
A customer support request will not be automatically rejected solely because the carrier has marked the shipment as delivered.
Changing Your Delivery Address
If you notice an error in your delivery address after placing an order, please contact us as soon as possible and preferably before processing begins.
Send address-change requests to:
Please include:
- Your order number; and
- The complete corrected delivery address.
Once an order has entered processing, packing, or shipment preparation, we cannot guarantee that the address can still be changed.
After an order has been dispatched, we generally cannot modify its delivery address through our system.
Please review your shipping information carefully before completing checkout.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice a mistake after submitting an order, please contact us promptly.
If delivery cannot be completed because the address provided was incomplete or inaccurate, our team will review the available order and carrier information before determining the next appropriate step.
Billing and Delivery Addresses
Your billing address does not necessarily need to match your shipping address.
However, the shipping address entered during checkout should be complete and accurate so the carrier can deliver your order successfully.
Shipping Confirmation
After dispatch, a shipping confirmation email will normally be sent to the email address associated with your order.
If you cannot find the email, please check your:
- Spam folder;
- Junk folder; and
- Promotions folder.
If the message is still unavailable, contact:
Circumstances Outside Our Reasonable Control
Delivery may occasionally be affected by circumstances beyond our reasonable control, including:
- Severe weather;
- Carrier disruptions;
- Transportation interruptions;
- Public holidays;
- Emergency events; or
- Unexpected logistics issues.
When such circumstances occur, we will provide reasonable assistance based on the information available to us.
A logistics delay does not automatically prevent a customer from contacting us for assistance regarding a delayed or missing shipment.
Returns, Cancellations and Refunds
For information regarding:
- Return eligibility;
- The 14-day return period;
- Return request procedures;
- Authorized return addresses;
- Return shipping responsibilities;
- Damaged, defective, incomplete, or incorrect products;
- Order cancellations; and
- Refund processing,
please review our Return & Refund Policy.
Shipping Support
For assistance with shipping charges, order processing, estimated delivery times, tracking, delivery-address corrections, delayed packages, or missing shipments, please contact:
Customer Support Email:
service@thriiveelle.com
Business Phone:
+86 25 5684 4516
Customer Service Hours:
9:00 AM–6:00 PM PDT
When contacting us about an existing shipment, please provide your order number and tracking number where available.
Company Details
Brand Name:
Thriiveelle
Legal Company Name:
Nanjing Youkeshu Information Technology Co., Ltd.
Website:
thriiveelle.com
Registered Business Address:
A308-16, No. 2 Qiande Road, Jiangning High-Tech Park, Jiangning District, Nanjing City, Jiangsu Province, China
Customer Support Email:
service@thriiveelle.com
Business Phone:
+86 25 5684 4516
Customer Service Hours:
9:00 AM–6:00 PM PDT
Thriiveelle is owned and operated by Nanjing Youkeshu Information Technology Co., Ltd.