Return & Refund Policy
Order Cancellation Requests
If you need to cancel an order, please contact Thriiveelle as early as possible.
Cancellation requests are most likely to be accommodated when they are submitted before the order enters processing.
Once an order has moved into processing, packing, or shipment preparation, we may no longer be able to stop or cancel it.
If the package has already been dispatched, cancellation is generally unavailable. In that situation, the order may need to be handled under our applicable return procedure after delivery.
Return Eligibility
Eligible products may be returned when a return request is submitted within:
14 calendar days from the date the order is received.
To be considered for a return, the product should generally:
- Be unused;
- Be in substantially the same condition as when delivered;
- Include its original packaging, where applicable; and
- Be accompanied by valid proof of purchase, such as an order confirmation or receipt.
Please do not send products directly to the manufacturer unless specifically instructed by our customer service team.
Thriiveelle does not charge a restocking fee for approved returns.
For returns based on personal preference, change of mind, ordering mistakes, or other customer-related reasons, the customer is responsible for the applicable return shipping expense.
If an item is delivered damaged, defective, incorrect, incomplete, or materially inconsistent with the product description because of a fulfillment error on our part, Thriiveelle will be responsible for the reasonable return shipping costs required to resolve the issue.
Starting a Return
To begin a return request, please email:
To help us review your request, please include:
- Your order number;
- The product you would like to return;
- A brief explanation of the reason for the return; and
- Supporting photographs or videos when relevant.
Please wait until your request has been reviewed before sending any product back.
If the return is approved, our customer service team will provide the applicable instructions and the authorized return destination.
Refund Processing
After an approved returned item reaches the designated return location, it will be reviewed before the refund is completed.
Once the inspection is finished, we will notify you by email regarding the status of your refund.
Approved refunds are generally issued to the original payment method within 5–10 business days.
After we submit the refund, your bank, card issuer, or payment provider may require additional time before the funds become visible in your account.
Refund Not Received
If an approved refund has not yet appeared, we recommend checking your account again and allowing for the processing time required by your financial institution.
You may also contact your bank, card issuer, or payment provider to confirm whether the refund is still pending.
If the expected processing period has passed and the refund still cannot be located, please contact:
Please include your order number and any relevant refund information so our team can assist you.
Where Should Returns Be Sent?
Do not send a return without first contacting our customer service team.
Return requests should be sent to:
After reviewing and approving the request, we will provide the correct return instructions and authorized return address.
The authorized return address may differ from the registered business address of Nanjing Youkeshu Information Technology Co., Ltd. Therefore, products should not be sent to our registered business address unless our customer service team specifically instructs you to do so.
For preference-based or customer-caused returns, the customer is responsible for return shipping costs. The final shipping amount will depend on the carrier and shipping method selected.
Where a return results from an item being damaged, defective, incorrect, incomplete, or materially different from its description due to our fulfillment error, Thriiveelle will cover the reasonable return shipping cost required to resolve the matter.
Authorized Return Address:
The applicable return address will be provided by our customer service team after the return request has been reviewed and approved.