Contact Us
Thank you for visiting Thriiveelle.
The Thriiveelle online store is operated by Nanjing Youkeshu Information Technology Co., Ltd., which is responsible for the business activities carried out through thriiveelle.com, including order handling, customer support, shipping coordination, returns, refunds, and related after-sales services.
We aim to make it easy for customers to find the information they need before and after placing an order.
Many common questions can be answered through our store policies and FAQ pages. If you are unable to find the information you need, you may contact our customer service team directly using the details below.
How We Can Help
Our customer service team handles inquiries related to areas such as:
- Product specifications and general product questions;
- Order details and purchase status;
- Shipping progress and delivery information;
- Package tracking assistance;
- Checkout or payment inquiries;
- Requests to change or cancel eligible orders;
- Returns and refund-related matters;
- Items received damaged, defective, incomplete, or different from the order; and
- Other questions connected with purchases from Thriiveelle.
For questions about a specific purchase, please provide your order number together with a clear description of the matter you need assistance with.
Including relevant order information helps us review your request more accurately.
Support Contact Details
Email:
service@thriiveelle.com
Business Phone:
+86 25 5684 4516
Service Hours:
9:00 AM–6:00 PM PDT
Messages may also be sent outside our regular service hours and will be reviewed during the next available customer service period.
Business Details
Brand:
Thriiveelle
Company Operator:
Nanjing Youkeshu Information Technology Co., Ltd.
Online Store:
thriiveelle.com
Registered Address:
A308-16, No. 2 Qiande Road, Jiangning High-Tech Park, Jiangning District, Nanjing City, Jiangsu Province, China
Customer Service Email:
service@thriiveelle.com
Telephone:
+86 25 5684 4516
Customer Service Hours:
9:00 AM–6:00 PM PDT
Inquiry Handling
Customer messages are generally reviewed during our published service hours.
The time required to respond may differ depending on the nature of the request, the number of inquiries being handled, weekends, public holidays, seasonal sales, or other periods of increased customer service activity.
To avoid unnecessary delays when contacting us about an order, please include the order number, your contact details, and any other information relevant to your request.