About Us

Thriiveelle is an online retail brand operated by Nanjing Youkeshu Information Technology Co., Ltd.

Our store was created to offer customers a convenient way to discover and purchase products online, with clear information available throughout the ordering process. We place importance on straightforward communication, accessible customer assistance, and clearly presented store policies.

From the moment an order is placed through to delivery and after-sales support, the commercial activities associated with Thriiveelle are managed by Nanjing Youkeshu Information Technology Co., Ltd.

Shopping With Thriiveelle

We want customers to understand what to expect when purchasing from our store.

For this reason, we work to provide practical product descriptions, order-related information, shipping guidance, and after-sales procedures that are easy to understand.

Our support team can help customers with questions relating to products, orders, payments, shipping, parcel tracking, returns, refunds, and other matters arising from purchases made through Thriiveelle.

If you have a question before placing an order, you are also welcome to contact us for additional information.

Orders & After-Sales Support

For assistance with an existing order, customers may contact us by email or telephone.

To help us review your request efficiently, please include your order number whenever your inquiry concerns a specific purchase.

You may contact us regarding matters such as:

  • Questions about products before purchasing;
  • Order details or order status;
  • Payment or checkout concerns;
  • Shipping and delivery questions;
  • Tracking information;
  • Problems with a received order;
  • Return requests;
  • Refund inquiries; or
  • Other customer service matters connected with our store.

We will review the information provided and respond based on the circumstances of the request and the applicable store policy.

Get in Touch

Customer Service Email:
service@thriiveelle.com

Telephone:
+86 25 5684 4516

Support Hours:
9:00 AM–6:00 PM PDT

Customers contacting us outside these hours may still submit an email, and the request will be reviewed during our customer service hours.

Store Operator Details

Store / Brand:
Thriiveelle

Operating Company:
Nanjing Youkeshu Information Technology Co., Ltd.

Registered Address:
A308-16, No. 2 Qiande Road, Jiangning High-Tech Park, Jiangning District, Nanjing City, Jiangsu Province, China

Email:
service@thriiveelle.com

Business Phone:
+86 25 5684 4516

All commercial operations associated with the Thriiveelle online store are carried out by Nanjing Youkeshu Information Technology Co., Ltd., including order handling, customer service, shipping coordination, returns, refunds, and related after-sales matters.